Refund Policy

Refund Policy

We strive to deliver exceptional customer service and ensure complete customer satisfaction with our products and services. However, if, for any reason, you are not completely satisfied with your purchase, we are always available to assist you.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• You must submit a Refund Request within 7 days of your delivery date.
• You must fill out the survey form that will be shared by us over email after you raise a refund request.
• You must provide a valid reason for requesting a refund.

How to request a refund?

Follow the steps below to request a refund:

1. To request a refund, please contact our customer service team at orders@goodforplanet.com.au
2. Our customer service representative will promptly reply to your request and provide a confirmation email with a form link to fill out.
3. Fill out the form completely and correctly, including information on the item(s) being returned, the reason for the return, and the order number.
4. Once we receive your completed form, our team will analyse the information and process your refund as soon as possible. If further information or clarification is required, we may contact you.
5. Please keep in mind that the refund may take several business days to reflect in your account, depending on your payment type.

Refund Exclusions

Please keep the following Refund exclusions in mind while initiating a refund request:

• Refunds will not be granted on trial packs.
• Shipping charges are non-refundable.
• The refund includes only the product cost.

Please do not hesitate to contact our customer service at orders@goodforplanet.com.au if you have any more queries.